You are a unit manager of a 24/7 business operation and have a team of 12 people in your department. Joan Williams is one of them and has been with you for three and a half months, however she has been with the company for two years.

Joan is absent today [Friday]. You know that she has been absent quite a bit but when you note down today’s absence in your records you are surprised to see she has been absent for three consecutive Fridays out of the past four. This has no doubt interfered with the efficiency of the working day and impacted on the other team members, it has also been the cause of your extreme pressure of business reporting activity on Fridays. You have had to use other inexperienced departmental staff to try to cope.

You feel that some action must be taken about Joan Williams.

Which of the steps listed below would you take? 

Open each one in turn and decide which to take in response to the problem above. Use the link in your chosen response to see the consequence of your action.

Call Joan aside on her return and have a talk with her

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Ask some of her team in your department who work with Joan if they know what her problem might be.

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Ask the team leader in the department where she previously worked, what her attendance record was there.

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Discuss the matter with your immediate line manager.

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Transfer her at the next opportunity.

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