Since 1980, I have dedicated myself to empowering professionals through training and development. Beginning in the cosmetics industry, I went on to gain expertise in retail, customer service, recruitment, and the NHS.
In those roles I supported managers and teams in the different organisations how to:
In 2002, I set myself up as an independent learning consultant after a successful career in the private and public sector. The original name I was known as was The POL Experience, this grew into a limited company and in 2026 I celebrate my 24th work anniversary. Over the years I’ve cultivated specialist learning spaces that remain true to my founding vision: delivering an exceptional Professional and Organisational Learning Experience.
At the heart of my work is the belief that with the right support, every person has immense potential but only if this is exposed in the right way through professional development. I have trained, coached, and mentored operational managers, HR experts, and L&D leaders across 19 different industries and numerous clients
I have worked on numerous European Commission funded projects:
Leonardo da Vinci supporting vocational education and training (2002-2010)
Grundtvig aimed at helping adults improve their employability prospects (2010-2013)
Erasmus promoting closer cooperation between universities and higher education for cross-border student exchange (2013-2014)
Erasmus+ fostering transnational cooperation for innovation and exchange of good practices and mobility in education, training, youth and sport in Europe and beyond into ‘non-associated third / partner countries’ (2014-current)
I regularly support NGOs in Latvia and Austria with EC-funded projects and am Head of Global (EC) Projects at Northern Crown Learning Circles, Norway.
The Business Excellence Institute promotes excellence in management and the Business Excellence profession and has members on 6 continents.
In March 2023, BEX reviewed my working practices through references and feedback from other members and clients and was given lifetime membership and awarded Recognised Excellence Expert™ accreditation.
Dual Accreditation of Training Excellence and CPD Standard is a unique badge of quality. It demonstrates to clients and potential customers that I have undertaken a rigorous third-party verification of my practice, offering accredited CPD provision and supporting my intention to be the best within the market. I have received independent and external verification and am approved by the CPD Standards Office UK to:
ACCREDITED CPD SPEAKER 2026-2028
Independent and external verification and approved by the CPD Standards Office means that those attending my keynote presentations and independent training session are eligible to apply for CPD points as part of their ongoing professional development.
TEACHING EXCELLENCE AWARD x 3: IE Business School of Human Sciences & Technology Award for Teaching Excellence
2019-2020 (world’s first digital liquid award by Daniel Canogar)
2018-2019 (paper-based award)
2017-2018 (paper-based award)
GLOBAL HR EXCELLENCE (HR LEADERSHIP) AWARD 2009: from the World HRD Congress in 2009. This was presented by Dr. Ulrich Schweiker, Advisory committee, World HRD Congress, and Marc Alen, President, European Consortium for the Learning Organisation.
GLOBAL TRAINING AND DEVELOPMENT LEADERSHIP AWARD 2017: from the World HRD Congress Training & Development Leadership Congress, selected to receive this, a second award.
“I continue to be amazed by the sheer dedication and massive contribution that is being made by the World HRD Congress executive committee and by Dr R. L. Bhatia, its founder. I am also deeply honoured that my work in the field of Training and HRD is visible to the board of eminent academics and practitioners from my field, and to be chosen as a recipient of their award, TWICE! My hope is to be in a position to travel to Mumbai and speak at one of their future events, however, for now, my thanks go to the World HRD Congress and the World Training and Development Congress for this award.
Namaste!”