You decided to discuss the problem with your immediate line manager before taking any other action. They say:

“No, I don’t know Joan Williams, but I do know how far behind our department is on the KPI’s that the company has set. I’ve just had a meeting with the Directors and they’re changing the objectives relating to these, and putting in more stringent key results for each one – I absolutely DO NOT want to go through another meeting like that one, it was embarrassing. So please get back to your department and get your team working together, or we’ll need to keep arranging cover for Joan’s work, and that will really affect our costs, and impact on the new OKR’s”

What would you do now?

Which of the steps listed below would you take? 

Open each one in turn and decide which to take in response to the problem above. Use the link in your chosen response to see the consequence of your action.

Call Joan aside on her return on the Monday and have a talk with her.

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Ask others in the department if they know what her problem might be, (only if you have not done this before).

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Ask the team leader in the department where she previously worked about what her attendance record was like there.

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Transfer Joan at the first opportunity.

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