4 There was plenty to still find out about Joan, however, you didn’t take the time to do this. Your mind was focused on the OKR’s and KPI’s – however, a good team leader NEEDS their team to support them in terms of productivity and performance. Without this support, it is all down to you, and that causes heightened anxiety and stress. Learning how to be empathetic in your people management will make you a much better team leader.