You have instructed the Human Resources representative to escalate the complaint. The next day they organise a meeting with you to present a lengthy statement of charges containing not only Joan’s comments, but also a series of testimonies from quite a few others in the team, who feel that you have been less that fair to Joan, especially while she has such difficulties at home.
You are horrified!
Human Resources inform you that this grievance has now been escalated to the senior management team and that you will be allowed to respond to this, in the appropriate manner as per the company policy guidelines on grievances, discrimination and bullying.
So, there it is.
You are now likely to spend time following company procedure addressing all of the accusations laid out in the statement. You might win, you might lose, and then what happens? You can expect it to be a long road between here and there. The morale in your department will suffer whether you are vindicated, or not. Your ability to achieve the objectives and key results associated with your department’s KPI’s will be affected, which will result in your immediate line manager raising concerns about your managerial ability. You’ll also struggle to meet the impending client deadline, if you have a team that you cannot depend on and is not pulling together. And then there’s still Joan to deal with once it’s all over.
Which of the steps listed below would you take?
Open each one in turn and decide which to take in response to the problem above. Use the link in your chosen response to see the consequence of your action.
That you might have handled yourself and the situation better somewhere along the line.
If you would like a chance to retrace your steps and see what could have been done differently, use the link to try again.
That you did what any manager of a team would have done to correct poor attendance and subsequent performance issues, it is important to lead by example and show others in the team that you will not tolerate this kind of behaviour.
It can be difficult to manage a team and show them the leadership needed to motivate them to perform to the best of their ability. There will always be situations outside of your management and leadership control – but this was not one of them.
Take time to reflect upon how you could have handled this differently as it doesn’t show great leadership to have people raise complaints of bullying and discrimination against you.
Take a look at our ‘Leaders Who Listen’ series of training courses on Floor 2 at JFI Store, as these will help you to refresh your management and team leadership skills. https://jfistore.com/floor2/