After the situation involving Joan and the others in the team, the next few days seem like things are slowly getting back to normal, except for some very loud laughter in her area when you are not nearby. You’ve chosen to ignore it.
Thinking that you can now get back to focus on the OKR’s for the department, your immediate line manager instructs you to organise overtime working for two thirds of your workforce to meet a specific client contract deadline – this overtime will need to be done on Friday, Saturday and Sunday and might be in the office or working from home, so you need those doing this to be dependable and deliver by 9am Monday morning, without fail!
Which of the steps listed below would you take?
Open each one in turn and decide which to take in response to the problem above. Use the link in your chosen response to see the consequence of your action.
Exclude Joan from the overtime work but say nothing about it to her directly and hope that she doesn’t realise you’ve done this.
Exclude Joan from the overtime work but tell her that if she improves her performance and attendance, you’ll include her in future.
Tell Joan that you’re scheduling her for overtime but ask her to pitch in and co-operate to improve efficiency, and really stress upon her the importance of everyone doing their part.
Call Joan in and explain that you have wondered what to do to help her improve her attendance but didn’t want to intrude, but of course it is affecting her work, so much so that you feel that if you schedule her for the overtime coming up, it would further complicate her situation and the problems that she is having.