When people at work need to learn something to improve the way they do things, their attitude and willingness influences how well they accept new ideas and approaches. But there are other factors too. Of equal importance are these three things:

1. The way that the training is designed, its’ content and the delivery, whether fully online, ‘live’ virtual or class-based workshop
2. How well the workplace encourages the new ideas that are learned, to be used in practice
3. The approach managers and team leaders take to get the best performance from their workforce teams

When any one of these is sub-standard, then learning doesn’t happen and neither does a change in behaviour or performance.