Online courses designed for leaders who need to tackle complex team challenges, navigate uncertainty, and build productive high-performing teams.
Upon completion learners earn Accredited CPD Points and a Professional Development Certificate.
These online courses are being refreshed and updated for 2026.
The ‘Adaptive Leader’ helps teams survive, and thrive in challenging environments.
The ‘Servant Leader’ enriches the working lives of those in their teams.
The ‘Intergenerational Leader’ knows how to relate to all members of their team.
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The Leaders Who Listen™ programme incorporates all three of the above leadership approaches, which helps you create the climate at work that supports a culture of creative thinking, and quality improvement possibilities.
There are no magic bullets when working with teams, just empathic learning, a positive attitude, and resilience to work through adversity. This is best achieved by leaders who listen to what is going on around them before taking action.
Each of the three online courses that make up the whole programme can be purchased individually and completed at your own pace, and in your own place. However if you wish to earn a Professional Development Certificate (PDC) and 24 CPD-Accredited hours, you must complete the full programme.
Purchase one online course for just £150 per person and receive:
Purchase the whole online programme for just £400 and save £50, which means you get all of the above plus:
Online course 01
Demonstrating empathy is vital in the ‘better normal’ workspace. Many will have been touched by the pandemic, leading to struggles that can affect their work. Excellent team leaders are emotionally intelligent; they listen and are able to better lead their teams with understanding, whether co-located in one space or, virtual across time zones.
Online course 02
An excellent leader not only knows how to confidently take charge of their own learning and personal effectiveness, but they are self-assured, they not only demonstrate a positive attitude to others, but also recognise that with the new workspace demands, comes the awareness that to effectively lead others, they first need to start with themselves.
Online course 03
Lack of focus on what your work colleagues need is one of the reasons why business teams fail to achieve their objectives and key results (OKR’s). Excellent leaders improve things through clear analysis, prioritisation, and consistently high standards. They recognise that to successfully do this in the new workspace, they need to listen carefully before changing things.
This programme is recognised by the Professional Development Consortium a trusted source of CPD-Accredited learning activities approved by the CPD Standards Office.
This serves as the “Trustmark” for training and the Leaders Who Listen™ programme has received this official global accreditation. This action is a process that officially recognises it as having a professionally competitive designated status in the Management, Leadership, Human Resources, Training and Learning market.
Józefa Fawcett ~ Programme Lead