This standalone course for the “Leaders Who Listen” series has 6 sections, each addressing an important aspect for someone learning how to lead a team.

“Empathy for employees is important — everyone goes through professional and personal struggles that can affect their work. The best team leaders are emotionally intelligent; they listen and have the ability to lead their teams with understanding, whether they are collocated, in a virtual environment across different time zones or a multi-generational blend”

Overview of this section

We’re now facing a workplace where in theory, many employers could have employees ranging from 18 to 76 in the workplace. This has huge implications for team leaders in terms of managing the needs and expectations of iGens (Gen Z), Millennials (Gen Y), Generation X and Baby Boomers. We’ll look at:

  • The definitions of each generation (demographics)
  • Explore the differences and similarities in the way they behave at work
  • Identify what motivates each generation
  • How to plan work schedules that play to each persons’ strengths
  • Utilising the diversity of a multi-generational work team

Overview of this section

Whether you operate globally or not, many people have flexible working arrangements; in other countries across time zones; in the same country, but at home. Learn how to work more effectively with virtual and remote team members. We’ll cover:

  • What is virtual working
  • What is remote working
  • How YOU (as the leader) needs to adapt your style

Overview of this section

Your team already has many of the answers to current operational problems, if only you knew what they were. Ensure greater success in meeting your goals and KPI’s by working through, and with, the knowledge, expertise and efforts of your team. We’ll cover:

  • Identification of the niche skills within your team
  • Harvesting the collective wisdom of the team
  • Turning knowledge into action
  • Addressing goals and KPI’s
  • Thinking like an ‘intrapreneur’
  • Translating creative thoughts into innovative practice

Overview of this section

Safely, and sensitively, address things that stop teams from being productive. Identify blockages and expose barriers in workplace teams, and focus on the areas that will make the most difference, in the shortest amount of time. We’ll cover:

  • What is stopping your team from performing well
  • What role YOU (as the leader) has to play in overall performance
  • Identification of key blockages that prevent progress
  • How to delegate effectively

Overview of this section

An introduction to the 4.0 skills that you will need if you are to effectively facilitate team working and encourage group learning to take place that is used to improve productivity and quality performance. We’ll cover:

  • Difference between management, leadership, training and facilitiation
  • Key facilitation techniques that encourage ownership of action
  • How to improve team engagement

Overview of this section:

One of the most important things an effective team leader can do is to learn how to give effective, constructive and motivational feedback, and do it in a way that improves team performance, behaviour and productivity. We’ll cover:

  • Poor feedback techniques and how they impact upon performance
  • Good feedback techniques
  • Catching your team doing something right
  • The power of team engagement